Questions, answered.
Everything you might wonder about ordering — from how design approval works to shipping, pickup, and returns. A proof to approve before you ever pay.
Start Your Order →How does ordering work?
Browse the shop and add your pieces to the cart along with your design idea — colors, sizes, names or numbers, and any logo or reference files. Instead of paying up front, you submit your cart for design approval. Our team reviews it and sends you a design proof. Once you approve the proof, you complete your order and pay. Then we handcraft it and either ship it to you with tracking or have it ready for free local pickup in Blackwood, NJ.
Do I pay before or after I see my design?
After. You submit your cart for design approval with no payment. We send you a proof to review, and you only complete payment once you have approved it. It is a proof before you pay, every time.
How does design approval work?
When you submit your cart, it goes to our team as a design request — nothing is charged yet. We review your details and send you a proof through your account Messages and by email (plus a text if you opted in). If it looks perfect, approve it and you will get a secure link to complete your order. If you want a change, just reply and we will fine-tune the proof and send a fresh one before you pay.
Is there a minimum order quantity?
No minimums — ever. Whether you need one piece or a full team’s worth, we will work with you. Planning a large team or bulk order? Request a quote and we will build it with you.
How much is shipping, and can I pick up instead?
Shipping is a flat $8.95 anywhere in the US, and it is free on orders over $100. Prefer to skip shipping? Choose free local pickup in Blackwood, NJ at checkout — we will coordinate a convenient time and share the exact pickup address once your order is ready.
How do I track my order?
You can follow your order through every production stage right in your account. When it ships, we email tracking to the address on your order (and text you if you opted in to order updates). For local pickup, we notify you the moment it is ready.
Can I return a custom or personalized item?
Because every piece is custom and made to order, all sales are final and we do not offer size exchanges — approving a proof before you pay is exactly why this rarely comes up. If your order arrives damaged, defective, or does not match your approved proof, contact us within 7 days of delivery or pickup and we will make it right with a remake or refund at no cost to you.
How long does an order take?
Production begins once your design is approved and your order is paid. Most orders are ready in about 7–10 business days; larger team orders can take up to around six weeks. Have a hard deadline? Mention it when you order — rush options are often available for an added fee.
Do you charge sales tax?
New Jersey sales tax applies to taxable items and is calculated and confirmed at checkout. In New Jersey, most clothing is tax-exempt while accessories are taxable, so your total will reflect the correct tax for what you order.
How do I reach you?
Email kara@kcexclusives.com or call or text (609) 670-7469. We are based in Blackwood, NJ. You can also message us anytime from your account, and we are happy to answer questions before you order.
Still have a question?
We would love to help before you order. Reach out and we will get right back to you.