Returns & Refunds

Every KC Exclusives piece is handcrafted to your exact specifications and made only after you approve your design proof and complete payment. Because each item is custom and personalized, all sales are final — we're unable to accept returns or exchanges for buyer's remorse, change of mind, or a sizing choice, and we do not offer size exchanges. Approving a proof before you pay is exactly why this rarely comes up: please review your design proof and size selections carefully before you approve and check out, and use the size chart before ordering.

We stand behind our work. If your order arrives damaged, defective, or made incorrectly (not matching your approved proof), we will make it right with a remake or refund at no cost to you. Contact us within 7 days of receiving or picking up your order at support@kcexclusives.com with your order number and clear photos of the issue.

Email support@kcexclusives.com within 7 days of delivery or pickup and include: (a) your name and order number; (b) a description of the problem; (c) photos showing the issue. We will review and respond promptly with next steps. If a remake is needed, we may ask you to return the original item.

Once an issue is approved, refunds are issued to your original payment method. Please allow a few business days for the refund to process and appear on your statement. Where a remake is the better solution, we will prioritize production of your corrected item.

The following cannot be returned or refunded except in the case of our error or damage: personalized and custom items (names, numbers, team designs, custom bows), final-sale or clearance items, and items that have been worn, washed, or altered after delivery.

Need to change or cancel an order? Contact us as soon as possible. Because production begins after you approve your design and pay, changes or cancellations may not be possible once your item is in production. We will always do our best to accommodate requests made before production starts.

We want you to love what you receive. If you have any concern about your order, reach out to support@kcexclusives.com and we'll take care of you.